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Pre-built agent foundations
Start with the standard already built.
Financial Services is Lyric's first pre-built foundation: governed behavior, workflows, guardrails, and evaluation criteria ready to tailor to your institution.
Financial Services foundation
- Behavior
- Workflows
- Guardrails
- Evaluation
Financial Services
See the standard in action.
A dispute makes the foundation visible: the agent verifies access, uses approved terminology, and explains the resolution path.
Verify before accessApproved terminologyResolution explained
Inside the foundation
Six decisions, already governed.
Your team begins with an operating standard, not an empty prompt.
Behavior
Tone, response shape, and judgment under pressure
Guardrails
Boundaries for what the agent will and will not do
Workflows
Defined paths for common, high-stakes interactions
Escalation
Clear rules for when a person needs to take over
Exemplars
Concrete examples of responses that meet the standard
Evaluation
Criteria for detecting drift after launch
Governed from the start
Make it yours. Keep it governed.
Start with the Financial Services foundation, then adapt it to your institution. Behavior, workflows, and evaluation remain governed by that same standard in every conversation after launch.
What you tailor
- Your brand voice
- Your policies and terminology
- Your systems and escalation paths