Enterprises run AI agents on the web, on the phone, and in their apps. Each one speaks to customers. Lyric keeps every agent on brand with governance that works across models and speech engines.
See how it worksEnterprises are deploying AI agents faster than they can govern them.
They answer billing questions. They qualify new leads. They take the after-hours calls.
But each one was built by a different team, on a different model, with a different voice.
To customers, it feels like talking to different companies.
Generating speech has become cheap and good.
Any team can ship a fluent voice in an afternoon.
What has not been solved is consistency.
Brand voice drift is now the default state of an enterprise's agents.
A brand is a promise about how it will behave.
When every agent keeps that promise differently, the promise erodes.
Governance is the part that did not get easier.
So we built for it.
Our founders shaped voice AI at
Lyric sits above the language model and the speech engine. It doesn't generate text or audio. It codifies your brand into a portable spec and holds every agent to it, regardless of the engine underneath.
Codify
Your brand becomes a portable specification. One versioned source of truth for how every agent should sound and speak.
Govern
Every agent is conditioned against the spec at the point of generation, so it stays on brand before a word reaches the customer. The same standard, applied everywhere.
Port
The spec is portable. Move from one speech provider to another and the brand voice holds. ElevenLabs, Hume, Microsoft, and whatever comes next.
Brand and industry terms, said right. Pacing, emphasis, and register held where they belong.
Word choice, tone, and disclosure. What an agent says, and what it must not.
Hear it
Listen as the agent pronounces “Caldera” on brand, and discloses the call may be recorded.
Listen as the agent holds a calm register under stress.
Listen as the agent says “provisional credit” on brand.
Your agents span many contexts and channels, each with a different job. Lyric holds them to one brand, in the terminology and disclosures your industry requires.
Consistency at Every Touchpoint
Residents hear from you across leasing, maintenance, and collections, and those are three different emotional jobs. The leasing voice that wins a lease sounds wrong chasing late rent. Lyric lets each context have its own register while a resident still recognizes one company, and keeps lease and fee terminology right on every channel.
Cohesion in Every Account Moment
In a dispute or a fraud call, the customer is already stressed, and the wrong tone makes it worse. The voice has to stay firm and calm under pressure, get financial terms exactly right, and deliver compliance disclosures the same way every time. There is little room for an agent that drifts.
Harmony in Every Guest Moment
A guest's first impression and their loyalty both run through the same voice. Reservations, concierge, and loyalty each carry a different promise, and a clipped or off-brand moment undercuts the experience you sell. Lyric keeps the voice warm and gracious across all of them, and handles rate and policy disclosures consistently.
Lyric conditions the model and the speech engine at the point of generation, so drift does not occur in the live call. We verify that with evals that run against your agents out of band, in testing and monitoring, never in the call path.
Illustrative. A representative Lyric eval run against a brand spec. Every output is scored against your spec, the target you configured with Lyric, not a reference recording.
Lyric is the intelligence layer between your telephony and your synthesis models. It governs whichever engine you use, so moving providers never costs you your brand voice.
or your own modelsOpen API and webhooks cover the rest.
